The International Air Transport Association (IATA) has certified Air Serbia for Level 2 of NDC certification (New Distribution Capability), ranking it among the world’s leading airlines that have adapted its distribution system to modern communication methods. Air Serbia is among the first airlines in South East Europe with Level 2 NDC certification and as confirmed by IATA the first in the world with the newest 19.2 standard version that classifies the product distribution capabilities. Thanks to this standard, as part of the pilot project, from next year Air Serbia will offer a portal as a platform for distribution of its product, which includes tickets and all additional services before, during and after flight. The NDC standard enables our company to offer its product in an increasingly demanding market in the right way.
“Today, an airline product has become a commodity, so we need to be prepared to change our approach to customers and tailor our offering product to commercial and merchandising principles, while listening to direct sales experiences. That is why this standard and everything that follows it in our future communication with everyone who sells our tickets is of great importance for Air Serbia”, said Air Serbia GM Commercial and Strategy Jiri Marek.