You will be responsible for ensuring the team’s success by coordinating and guiding their activities, maximizing their performance, and fostering a collaborative and productive work environment.

RESPONSIBILITIES

TEAM DEVELOPMENT

· Take necessary steps to identify the training and development needs of team members and ensure that they are met.

· Provide on-the-job coaching and training to ensure a continuous transfer of knowledge and experience.

· Cascade section objectives down to individual objectives, monitor performance, and conduct employee performance reviews within agreed deadlines.

· Build the team by empowering and motivating team members.

· Take necessary steps to ensure that backup personnel are trained and always available for relevant tasks.

· Promote Maureva’s values among team members.

TEAM MANAGEMENT

· Coordinate and assign tasks, projects, and responsibilities among team members. Ensure proper resource allocation and effective workflow management. Foster collaboration and communication within the team and across other departments.

· Review the team’s staffing requirements and contribute to the recruitment, appointment, and induction of staff as and when required.

· Monitor the account’s performance and objectives with respect to deadlines and expected targets and take corrective actions as and when required.

· Conduct regular meetings with team members to ensure an effective flow of communication.

· Devise creative ways and methods to boost team engagement and morale.

OPERATIONS MANAGEMENT AND REPORTING

· Provide regular reports on the team’s performance, project status, and other relevant metrics to the Head of Operations. Maintain accurate records, documentation, and databases related to the team’s activities.

· Analyze different elements of operations on an account and devise a plan of action for clearing backlogs.

· Set priorities for effective time management and resource allocation.

PROFILE AND SKILLS

· Bachelor’s degree in Management or equivalent.

· At least 3 years of relevant work experience.

· Proficient in Microsoft Office.

· Knowledge of any planning tool is an advantage.

· Excellent communication, problem-solving, interpersonal, and planning skills.

What do we offer?

· Health Benefits: Company Doctor, Health Insurance.

· Pension contribution for your retirement.

· Flexible working schedules.

· Possibility to work remotely.

· Best of all… CAREER GROWTH!!

The Management reserves the right to call only successful candidates for an interview or not to make any appointment.

The Trainee Service Desk Officer will be responsible for the following tasks:

Follow-up of daily planning:

• Despatch customer request on a daily basis.
• Monitor and raise alerts on important/urgent customer requests.
• Follow-up on urgency detected.
• Monitoring of alerts received from clients (e.g. auto import report, QCA, schedulers).
• Check realized planning and alert if not done in time.

Monthly updater and changes report

• Maintain updater calendar.
• Follow-up on planned and realized
• Prepare, review and correct changes reports(Converted / java / Web).
• Send changes reports to clients after updater.
• Post updater checks – after each updater is run, sanity check to be done as per list of basic checks.
• Weekly preparation of changes report for presentation and explanation to Managed Services and Help Desk.

Reporting:

• Generation of customer requests list for meetings(Output queue, General queue).
• Any other queue that might be under the responsibility of Help Desk.
• Any other ADHOC report that might be requested.
• Monthly reports to management.

Maintenance Request Tracker(Customer Request Management Tool):  

• Customer request stalled/resolved/committed/updater
• Quality control on tagging of customer request

Key Responsibilities

• Execute transactions with analysis, minimal direction.
• Respond to information requests by searching and escalating to the supervisor as appropriate.
• File, archive, and retrieve documents using filing standards.
• Produce standard correspondence by following existing templates.
• Conduct data verification
• Participate in process improvement initiatives or special projects as assigned.
• Meet established goals and objectives for client deliverable.

Profile

• Holder of Higher School Certificate with 2 ‘A’ Levels(Mathematics will be an advantage).
• An eye for detail and the ability to maintain high standards of quality
• Good communication skills – both written and spoken
• Team player
• Ability to adapt to IT tools.
• Interest in building a professional career.

Working Days & Hours

• Working days: Monday – Friday
• Normal working hours: 08:00 – 15:00

The Management reserves the right to call only successful candidates for an interview or not to make any appointment.

The Service Desk Officer will be responsible for the following tasks:

Follow-up of daily planning:

• Despatch customer request on a daily basis.
• Monitor and raise alerts on important/urgent customer requests.
• Follow-up on urgency detected.
• Monitoring of alerts received from clients (e.g. auto import report, QCA, schedulers).
• Check realized planning and alert if not done in time.

Monthly updater and changes report

• Maintain updater calendar.
• Follow-up on planned and realized
• Prepare, review and correct changes reports(Converted / java / Web).
• Send changes reports to clients after updater.
• Post updater checks – after each updater is run, sanity check to be done as per list of basic checks.
• Weekly preparation of changes report for presentation and explanation to Managed Services and Help Desk.

Reporting:

• Generation of customer requests list for meetings(Output queue, General queue).
• Any other queue that might be under the responsibility of Help Desk.
• Any other ADHOC report that might be requested.
• Monthly reports to management.

Maintenance Request Tracker(Customer Request Management Tool):

• Customer request stalled/resolved/committed/updater
• Quality control on tagging of customer request

Key Responsibilities

• Execute transactions with analysis, minimal direction.
• Respond to information requests by searching and escalating to the supervisor as appropriate.
• File, archive, and retrieve documents using filing standards.
• Produce standard correspondence by following existing templates.
• Conduct data verification
• Participate in process improvement initiatives or special projects as assigned.
• Meet established goals and objectives for client deliverable.

Profile

• HSC, Diploma in a related field or certificates in IATA along with at least 1 year of relevant work experience
• An eye for detail and the ability to maintain high standards of quality
• Excellent communication skills – both written and spoken
• Strong analytical skills and efficient planning skills
• Team player
• Proficient in MS Office

What do we offer?

• Be part of a growing company providing Software and Service Solutions for airlines from Mauritius for more than 18 years.
• Health Benefits; Company Doctor, Health Insurance
• Pension contribution for your retirement
• Best of all… CAREER GROWTH!!

Working Days & Hours

• Working days: Monday – Friday
• Normal working hours: 08:00 – 17:00

** May be required to work on a flexible schedule (flexitime)

The Management reserves the right to call only successful candidates for an interview or not to make any appointment.

The job incumbent will be responsible to maintain and update public tariffs (Airline-industry specific) in the master data of our Cost Control Tool.

Key Responsibilities

• Perform cost control activities (e.g. capturing supplier invoices, performing cost reconciliation, forecasting expenditure, etc..) on our cost control tool for Maureva’s Clients and may help the product management team with implementation projects as and when required.
• Ensure the  resolution  of  any tickets raised  on  our CRM  tool  within  the agreed  timelines and  manage  the  client  expectations  in  relation  to  such  requests in case  of  delays  or  need  for  in-depth  analysis.
• Follow up with the respective stakeholder if a ticket is branched out for resolution.
• Perform proper cost classification by cost type.
• Execute transactions with minimal direction, analysis and retrieve information from the group-specific system.
• Respond to information requests by searching and escalating to the supervisor as appropriate.
• File, archive, and retrieve documents using filing standards.
• Produce standard correspondence by following existing templates.
• Conduct data verification; audit own data entry for accuracy and make required corrections.
• Become a subject matter expert for complex processes or sub-processes.
• May serve as a technical and functional resource or super  user  to  other  team members.
• Participate in process improvement initiatives or special projects as assigned.
• Meet established goals and objectives for client deliverable.

Profile

• HSC, Diploma in a related field or certificates in IATA along with at least 1 year of relevant work experience
• An eye for detail and the ability to maintain high standards of quality
• Excellent communication skills – both written and spoken
• Strong analytical skills and efficient planning skills
• Team player
• Proficient in MS Office

What do we offer?

• Be part of a growing company providing Software and Service Solutions for airlines from Mauritius for more than 18 years.
• Health Benefits; Company Doctor, Health Insurance
• Pension contribution for your retirement
• Best of all… CAREER GROWTH!!

Working Days & Hours:

• Working days: Monday – Friday
• Normal working hours: 08:00 – 17:00

** May be required to work on a flexible schedule (flexitime)

The Management reserves the right to call only successful candidates for an interview or not to make any appointment.

We are looking for

A talented and passionate backend developer to work on Maureva-owned application. You’ll work with our team of developers to build, improve and maintain our applications built using web technologies and cloud technologies.

Why this job is important 

Maureva build web-based application used by airline companies all around the world. You will join the cross-functional team and iteratively introduce new features and improvements, optimize performances, fix bugs and security issues  

What you’ll learn 

You will learn how to build and deploy a distributed system on the cloud. You will continuously learn new technologies and keep with the high pace of our industry, without feeling like you’re stuck on old and boring stuff. 

What you’ll do 

You’ll improve the image and the perception of our products. You’ll be asked to organize your time, plan your work, respect deadlines. 

 PROFILE AND SKILLS

• Degree in Computer Science or equivalent
• At least 3 years’ experience in a similar role
• Essential production experience with: Java/Kotlin,SpringBoot,JPA,SQL databases,Creating and consuming REST API, Automatic testing 
• Desirable production experience with: Vaadin, AWS, Docker 

What do we offer?  

• Work in our software development team.  
• Be part of a growing company providing software solutions for airlines from Mauritius for more than 18 years.  
• Continuous learning! Acquire in-depth knowledge through Udemy for business. Your license is fully paid for by Maureva. 
• Health Benefits; Company Doctor, Health Insurance 
• Pension contribution for your retirement  
• Flexible working schedules  
• Possibility to work remotely  
• Best of all..CAREER GROWTH!!  

The Management reserves the right to call only successful candidates for interview or not to make any appointment

RESPONSIBILITIES

• Analyze and reconcile sales and refunds with airline reports.
• Process airline documents as per IATA Rules and Regulations.
• Capture, cross-check invoices, and process invoices.
• Initiate correspondences to other airlines for uplifted and rejected documents.
• Submit billings via the appropriate governing body.
• Generate and analyze airline statistics and reports as per customer requirements.
• Perform any additional cognate duties.

PROFILE

• Holder of IATA certifications or any related qualifications.
• Previous experience in the aviation industry is a definite advantage (Ticketing, booking, cargo, and freight management, etc)
• Able to understand and effectively deal with changes in business needs as they arise.
• A great eye for detail and the ability to maintain high standards of quality.
• Fluency in French and English.
• A third language would be a definite advantage (German, Spanish, Portuguese, Russian or Mandarin).
• Knowledge and experience in IT tools.