Life at Maureva

The Client Success Coordinator (CSC) will assist the Client Success Manager (CSM) in managing airline clients/customers for Maureva. He/She will help ensure smooth communication, timely follow-ups, and effective coordination between clients and internal teams to support client satisfaction and project success.

KEY RESPONSIBILITIES

CONTRACT ASSURANCE

• Monitor processing activities to ensure alignment with defined Service Level Agreements (SLAs) for lower complexity airline clients.
• Assist in the preparation of client quotations for products or services, collaborate with relevant departments and track quotation status.
• Regularly follow up on dashboards and ensure that all requests are responded to within the agreed timeframe, in compliance with contractual support processes.

ACCOUNT IMPLEMENTATION

• Support Client Success Managers in preparation of conference calls.
• Schedule conference calls, book meeting rooms, and update calendars for clients and internal project teams.
• Update project tracking tool with minutes of meetings within deadlines and action items promptly.
• Monitor task deadlines in Redmine (or similar tools) related to project deliverables and application development.
• Raise alerts on potential risks to project timelines or Go Live dates.

CLIENT RELATIONS

• Organize client visits with different parties including office management, service delivery and any other department.
• Gather client requirements and work with internal teams to implement solutions that meet client expectations.
• Serve as a point of contact for routine client queries and support needs.
• Escalate issues to senior team members when necessary.

Required Skills and Qualifications

• Bachelor’s degree in Business, Project Management, Communications, or a related field.
• 3+ years of experience working directly with clients in a support or coordination role.
• Good organizational and time management skills
• Customer service mindset
• Comfortable using Microsoft Office and tracking tools
• Strong communication skills, both verbal and written, in English and French.
• Team player with excellent problem-solving skills and strong attention to detail.
• Open to Mauritian citizens only.

Reference Number :

Closing Date : 30/06/2025

Country : Mauritius

As a Senior Functional Tester at Maureva, you will take a crucial role in ensuring the quality, functionality, and reliability of our software solutions. You will lead the creation and review of test scenarios, coordinate testing efforts across all stages of development, and mentor a team of testers. Leveraging your expertise, you will ensure that Maureva’s solutions consistently fulfill client expectations and comply with industry standards through comprehensive and meticulously documented testing practices. Additionally, you will also effectively communicate test results to stakeholders, drive continuous process improvements, and contribute to the ongoing refinement of testing methodologies within an Agile environment.

KEY RESPONSIBILITIES

Test Planning & Execution

• Analyze complex functional and technical requirements to design robust and scalable test strategies.
• Develop and maintain detailed test cases and scenarios across multiple testing levels (functional, integration, system, and regression).
• Lead end-to-end functional testing to validate business logic and system performance.
• Ensure test coverage maps directly to business and functional requirements.
• Review and improve existing test practices, standards, and documentation for continuous quality improvement.

Defect Management

• Identify, log, and thoroughly document software defects, including clear reproduction steps and severity assessments.
• Collaborate closely with developers, business analysts, and product owners to triage, prioritize, and resolve issues.
• Track and report defect metrics and provide regular updates to stakeholders on testing progress and risks.
• Ensure consistent follow-up and escalation of unresolved issues to maintain delivery timelines and quality standards.

Training and Mentorship

• Coach and guide testers to enhance their skills and test effectiveness.
• Train stakeholders on new functionalities and testing processes as required.
• Provide mentorship and technical guidance to junior team members.
• Foster a culture of knowledge sharing, acting as a subject matter expert (SME) and facilitator within the team.

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• 3+ years of experience in functional testing, with at least 1 year in a senior or lead role.
• Solid understanding of testing techniques, defect life cycle, and test management tools.
• Proficient in using tools such as JIRA and Redmine, with basic SQL skills for effective data validation.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent communication skills — both verbal and written — in English and French.
• Ability to work independently and collaboratively across multiple teams.
• Experience with Agile or Scrum-based development environments.
• Strong organizational skills with a proactive, structured, and methodical approach.
• Open to Mauritian citizens only.

Reference Number :

Closing Date : 30/06/2025

Country : Mauritius

As a Functional Tester at Maureva, you will play a key role in ensuring the quality and reliability of our software solutions. Your responsibilities will include analyzing requirements, designing and executing test scenarios, and verifying that our products meet both client expectations and industry standards. Through structured testing and clear documentation, you will contribute to the continuous improvement and success of our solutions.

KEY RESPONSIBILITIES

Software Testing

• Analyze functional and technical requirements to design effective test cases.
• Develop, maintain, and execute comprehensive test scenarios across various phases of the software development lifecycle.
• Perform end-to-end functional testing to validate system behavior and business logic.
• Document test results and ensure traceability of test coverage against requirements.

Defect Management

• Identify, log, and track software defects with clear and detailed documentation.
• Collaborate with development and project teams to facilitate timely resolution of issues.
• Monitor defect status and participate in regular follow-ups to ensure proper handling and escalation when needed.

Training & Knowledge Sharing

• Assist in the creation of user guides and training materials for new functionalities.
• Provide training sessions and knowledge transfer to internal stakeholders, ensuring proper understanding of delivered features.
• Act as a subject matter expert for the functionalities tested.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in functional or software testing.
• Strong understanding of software testing methodologies techniques.
• Proficient in using issue and project tracking tools such as JIRA and Redmine.
• Experience with test management tools and defect tracking systems.
• Excellent problem-solving skills with a strong attention to detail.
• Strong communication skills, both verbal and written, in English and French.
• Organized, methodical, and systematic in approach to testing tasks.
• Ability to work collaboratively in cross-functional teams.
• Open to Mauritian citizens only.

Reference Number :

Closing Date : 30/06/2025

Country : Mauritius

JOB SUMMARY:

The Business Analyst – Airline Analytics is the functional link between our airline customers and our internal product, data-engineering teams. You will translate Airlines business needs into clear requirements, steer dashboard design and champion user adoption. The role is highly client-facing: you will run discovery workshops, deliver solution demos, host follow-up calls and support our Commercial team during pre-sales engagements. The business analyst shall develop, implement, and maintain forecasting models, in collaboration with data engineers to predict future trends and outcomes.

KEY RESPONSIBILITIES:

Requirements & KPI Design

• Lead workshops with airline’s revenue management, pricing, commercial, finance, flight operations and cost control teams.
• Translate business needs into detailed requirements and KPI.

Client Demos & Pre-Sales Support

• Build and deliver compelling product demos and proof-of-concepts.
• Partner with Commercial on proposals, RFP responses and value-case storytelling (i.e., clearly explaining how our analytics will boost revenue, cut costs or improve operations).

Data Modelling & Integration

• Work with data engineers by defining data source requirements and contribute to the implementation of data models into a governed analytics layer.

Partnering on Forecasting & Advanced Analytics

• Collaborate with data engineering teams to define requirements, supply domain context, validate outputs and embed forecasting or optimization models into the analytics workflow.

Dashboard Development & Insight Storytelling

• Design intuitive dashboards and executive summaries that drive revenue and operational actions; iterate based on user feedback.

Testing & Quality Assurance

• Perform exhaustive tests and quality checks to guarantee data accuracy and reliability pre-production.

Implementation, Documentation, Training & Change Management

• Plan roll-outs, run UAT sessions, develop user-friendly documentation, train end-users and champion adoption.
• Maintain up-to-date technical and commercial product documentation.

Post-Go-Live Support & Continuous Improvement

• Serve as a functional point of contact; triage tickets, monitor data quality and propose enhancements within a 24/7 operations context.

QUALIFICATIONS & SKILLS

Education

Bachelor’s in Data Science, Aviation, Engineering, Economics or related field.

Experience

3–5 years in Analytics/BI

2+ years’ Experience in the Airline, Air Transport or Travel Industry is mandatory

Client Engagement

Proven track record of running discovery workshops, delivering demos and supporting pre-sales or consulting engagements.

Technical

Proficiency in one or more dashboarding tools (e.g., Power BI, Tableau); familiarity with Python or R is a plus.

Domain Knowledge

Deep understanding of airline metrics and ability to interpret & analyze industry/provider specific structured data sources (Booking Inventory data, Competitive Intelligence Data, Flight Schedules, Cost Hypothesis, Budgeted Data, Departure Control System Messages, Ancillary Revenues etc.)

Collaboration

Comfortable working hand-in-hand with data engineers to bring models into production.

Stakeholder Communication

Able to present insights and technical concepts clearly to both business and technical audiences. Excellent communication skills — both verbal and written — in English and French

Willingness to travel occasionally

Reference Number :

Closing Date : 31/07/2025

Country : Mauritius

JOB DESCRIPTION

A Revenue Accounting Officer (RAO) is responsible for processing airline revenue, which involves data collection, reconciliation, auditing and interline billing.

DATA-COLLECTION & STORAGE

Verify the reception of data.

Monitor that all files received are uploaded in the system.

Notify the reception of data and anomalies to the customer.

Maintain proper filing and data storage.

DATA INPUT

Update master references as and when required and as per defined requirements.

Process sales records using internal quality tools and ensure anomalies are notified in due time to the customer.

Process invoices received from other airlines with IATA reports.

Process uplifted/NoShow documents with flight operations report and Departure Control System messages.

DATA PROCESSING

Reconcile sales and refund figures with airline or any other external reports.

Process own and other airline documents as per IATA Rules and Regulations.

Analyze and audit sales/refunds and take appropriate actions to correct anomalies.

Process invoices and initiate correspondences to other airlines for uplifted and rejected documents within set deadlines.

Submit billings via appropriate governing body.

QUALITY CONTROL

Correct and log errors through established procedures.

Take corrective actions for errors detected.

REPORTING

Generate and analyze airline statistical reports and any other reports as per customer requirements.

REQUIREMENTS

Reference Number :

Closing Date : 31/03/2025

Country : Mauritius