Overview
A complete processing solution for your revenue accounting Outsourcing makes sense
The whole process of Revenue Accounting has become one of Maureva's greatest success stories. We are able to offer our airline clients a complete solution for their requirements, providing powerful Business Intelligence capabilities and end-to-end functionalities to meet their Revenue Accounting needs and offering genuine business value. Our clients can now benefit from a state-of-the-art revenue accounting system, operated according to industry best practices by talented and experienced individuals.

We transpose your Revenue Accounting operations from a transaction-processing environment to one that applies a strategic tool with all the components needed by management to devise competitive and successful strategies for the market place.
Let our experts take care of your Revenue Accounting and leave you to focus on your core business.

Service Offering
Maureva provides end-to-end Revenue accounting outsourcing services:

• Complete Passenger Revenue Accounting outsourcing services (ISO 9001-2008 certified), powered by EDGAR
• Complete Cargo Revenue Accounting outsourcing services, powered by MARGO
• Maureva also offers partial outsourcing solutions for customers already using Edgar or Margo.

The services we provide include:

• Master data management (including data migration and upload)
• Automatic and/or manual data input
• Sales data processing
• Sales audit
• Raising and management of ADMs/ACMs
• Flown document processing
• Outward interline control and billing
• Inward interline control and billing
• Rejection and correspondence management
• Mail processing (for Cargo Revenue Accounting)
• Statistics and financial management reporting
• Archiving of documents.

Business Benefits
Optimised revenue accounting process using our team

• Our long-term and in-depth experience of revenue accounting and use of EDGAR
• Our IATA-trained and up-to-date team of revenue accountants
• Our access to industry best practices

Flexibility

• Ad-hoc reporting provided upon request
• Adaptability of our team to your actual volumes
• Airline-specific business rules that require software adaptation are generally provided free of charge

Full transparency with a service level agreement

• Constant contact with your dedicated team

• Remote access to data/data extraction on demand
• Full disclosure of our internal quality controls and audit

Revenue enhancement (protection and additional income)

• Strict control and accurate billing to avoid fraud or errors
• Reduced revenue losses
• Avoidance of outward under-billing / rejection of inward over-billing

Cost reduction

• Reduced operational costs
• No need for costly hardware and software investments
• Reduced manpower costs, with training expenses eliminated
• Most costs are variable, based on passenger volume.

Characteristics

• Fully scalable & flexible services
• Full access to data
• Dedicated team trained and updated on IATA rules and regulations
• Strict quality controls and service-level agreements
• Revenue accounting best practices
• Ad-hoc reporting
• Integration with other systems
• Variety of web services available
• Cost-efficient solution with all-inclusive pricing: no hidden costs
• Service offered in English and French

Quality

Quality is at the heart of our processes. For us, providing our customers with the highest level of service quality is not a goal, but a requirement.

At Maureva, we use various means to maintain quality on our activities:

• ISO 9001:2008 Certification of our BPO Passenger Revenue Accounting services

Our team's dedication to Maureva Quality Policy has led to the ISO 9001:2008 certification of our BPO services for Passenger Revenue Accounting.
MAUREVA's Quality Policy is founded on our employees' commitment to providing products and services that satisfy our customers.
We are looking forward to extend our scope of certification to Cargo Revenue Accounting services.

• Use of EDGAR quality control tools

Our team of revenue accountant specialists makes a constant use of our software quality control tools in order to provide you with the most accurate data.
Please refer to: EDGAR - primary standard feature, quality control tools for more information

• Service Level Agreements  (SLA)

Strict SLA are agreed with clients and implemented to provide high quality service and support.